Joya 44 Privacy Policy

Joya 44 (https://joya44.ws) — one of Bangladesh's most trusted online gaming platforms. Our Privacy Policy is a transparent commitment to you — no ambiguity about how your personal information is handled.

This privacy policy applies to the joya 44 website, mobile app, and all associated services. By registering, logging in, or using any of our services, you are considered to have accepted the terms of this privacy policy.

Our privacy policy is built in line with international data protection standards (GDPR) and is also consistent with applicable laws and regulations in Bangladesh. Protecting your data is both our legal obligation and our ethical responsibility.

Joya 44 only collects the information necessary to deliver quality services and meet legal obligations. We do not collect data beyond what is needed.

Joya 44 collects your information through several methods, each transparent and conducted with your consent.

• Directly provided: You provide information directly when completing the registration form, submitting KYC documents, contacting our support team, or making payment transactions.
• Automatically Collected: When you use our website or app, technical information is automatically collected via cookies, log files, and tracking technologies.
• From Third Parties: Limited data may be received from payment providers (bKash, Nagad, Rocket) and identity verification services.
• Public Sources: Where necessary for fraud prevention and AML compliance, information may be verified against public records.

Joya 44 uses your information only for specific, transparent, and legitimate purposes. We never misuse your data.

• Account management: Registration verification, login security, and account-related communications.
• Service Delivery: Game access, payment processing, bonus allocation, and customer support.
• Security & Fraud Prevention: Detecting suspicious activity, identifying multiple accounts, and maintaining platform security.
• Legal Obligations: Adhering to KYC/AML regulations and preparing reports for regulatory authorities.
• Service improvement: Analysing user experience to further improve the platform.
• Responsible Gaming: Identifying unusual gaming patterns and providing appropriate support.
• Marketing (with consent): Sending promotional messages and offers with your consent.

Joya 44 never sells your personal information. However, limited data may be shared in specific situations necessary for operating our services.

• Payment Providers: Only the information required to complete transactions is shared with bKash, Nagad, Rocket, and banks.
• Game Software Providers: Your name and account ID may be shared with licensed game providers to facilitate gaming access.
• Identity verification services: Documents may be shared with approved verification providers for the KYC process.
• Legal Authorities: We are legally obligated to provide information when required by a court order or a lawful request from a regulatory authority.
• Business Transfer: In the event of a change in company ownership, your data may be transferred — you will be notified in advance.

The joya 44 website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

• Essential cookies: Maintaining login sessions and storing security tokens — the site cannot function properly without these.
• Performance Cookies: Page load times, error tracking — used to monitor site performance.
• Functionality cookies: Remembers your language preference, theme settings, and other personalisation choices.
• Analytics cookies: To analyse user behaviour and improve our services — only with your consent.

Every joya 44 member has several important rights regarding their own data. We fully respect and uphold these rights.

Joya 44 does not retain your data longer than necessary. Specific retention periods are defined for each category of information.

• Account Information: For the duration of account activity and 5 years following account closure (AML/KYC legal obligations).
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulatory requirements).
• Gaming History: 3 years after account closure.
• Customer Support Contact: 2 years after last contact.
• Marketing Data: Deleted immediately upon withdrawal of consent.
• Technical Logs: Automatically deleted after 90 days.

Joya 44 applies the highest industry security standards to protect your information. Our security team monitors systems around the clock.

• SSL/TLS Encryption: All communications are secured with 256-bit SSL encryption.
• AES-256 Data Encryption: Sensitive data stored in our databases is protected with strong encryption.
• Two-Factor Authentication (2FA): Optional two-factor authentication available for account login.
• Regular Security Audits: Regular penetration testing is conducted by independent third-party security experts.
• Data Backup: Encrypted backups are stored across multiple secure locations.
• Access Controls: Staff access to data is role-based and strictly logged.

Joya 44 may update this privacy policy from time to time, due to legal changes, new services, or updates to our operations.

• You will be notified at your registered email address before any significant changes take effect.
• For minor changes, a notice will be posted on the website and the "Last updated" date at the top of the page will be revised accordingly.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• If you do not agree to the changes, you have the right to close your account.

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

• Email: support@joya44.ws
• Subject line: Write "Privacy Request" in the subject line.
• Response Time: Typically within 30 business days.

We take your complaints seriously and do our best to resolve them. If a direct resolution with us is not possible, you have the right to escalate your complaint to the relevant regulatory authority.